Techniques of Handling People

02/18/2008 & 02/25/2008

Somvaar Suprabhaath! 
Life has a lot to do with communication, inter-personal skills, and
tekniks of handling people. The first thing a young baby learns is to
communicate with parents and others. Then, later in teens, develop
inter-personal skills.  Later, with greater responsibilities, has to know
the teknik of dealing with different kinds of people. In this connection,
especially towards the third objective, I propose to give below, gleanings
from a book by Donald C. Laird, entitled 'Techniques of handling people'.
This would be in two instalments. Today and the next week :

   Just ask questions so that others do most of the talking. Do not pry into
personal affairs. Do not ask questions that seem to cross-examine. Do not
ask in an antogonizing way; make it a friendly conversation. Do not ask
questions to show off yourself. Ask people for their opinions to help their
self-confidence. Ask for favors to arouse their cooperativeness. Try giving
orders in form of questions to keep cooperaion. When a situation is tense,
just listen. When someone is angry, be brief. Let him talk.
  Confidence is a good medicine. Act as if it were impossible to fail. Be direct
to reach people's minds. Charm comes not from being superior to others, but
in being deeply interested in them.

    There is no leadership without earnestness. Be earnest to arouse enthusiasm.
The way a job is done is more important than what is done. Sincerity is the
greatest force in the world. It shines in the eye and lends strength to the voice.
Friendliness is catching. A friendly manner gets attention and cooperation beyond
all purchase. Friendliness overcomes opposition. Abilities wither under fault-
finding, and blossom uner encouragement. Treat your men the way you expect them
to treat you. Leadership involves remembering past mistakes, an analysis of the
present achievements, and a well-grounded imagination in visualizing problems of
the future. There are people who have the frightful habit of finding fault with
themselves most of the time. They keep themselves at bottom of the line. Thousands
have ceased to try to do their best, because they have been told only of their worst.
A boss must criticize  subordinates keeping the following in view:

   1.  Criticize in private, and never in the presence of others.
   2.  Do it with a smile, in a friendly manner.
   3.  Give some praise first, to take off the sting.
   4.  Approach thru the person's self-interest, that it will make it
        easier for them, not merely make money for the Company.
   5.  Make it constructive. Show 'how'. Don't merely find fault.
   6.  And end up with another bit of praise, and a pat on the back.
       A pat on the back often eliminates the need for a kick in the pants.

  The most priceless gift you can give anyone, is  Encouragement. Increase
others self-esteem to cultivate loyalty.  Know your people to generate
harmony.  If you want to learn how interesting people are, just  get
acquainted  with  them. 

   Just the minute you have got satisfied with what you have, the concrete
has begun to harden in your head.


   The  Eleven Rules  for handling people are:

      1.  Ask  questions                        2.  Be brief
      3. Confident bearing                   4.  Directiveness  
      5.  Earnestness                           6.  Friendliness 
      7.  Good-finding                          8.  Harness criticism 
      9.  Increase other's self-esteem   10.  Jingle  praise 
      11.  Know  your  people.  

Well, that's  it.  Let us deal with people  effectively and productively.